Customer overcharged for sale items at Giant supermarket; cashier retorts “That’s not my problem”

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A customer at supermarket chain Giant’s Woodlands North Plaza outlet has reported that he had been overcharged for sale items he had purchased at the store. When he confronted the cashier who served him, she allegedly retorted nonchalantly, “that is not my problem.”

Urging the supermarket chain to look into the matter, the customer Kevin Raja took to Facebook to share his sour experience of being overcharged for bedding he had though was on sale:

“Misled by Giant woodlands blk 883.. goods priced $6 & $8 and charged $10 when purchasing. Salesgirl replied ‘that is not my problem’. Its not that we cant pay the extra $2.. but its wrong to mislead customers. Giant, please wake up.”

Misled by Giant woodlands blk 883.. goods priced $6 & $8 and charged $10 when purchasing. Salesgirl replied 'that is not…

Posted by Kevin Raja on Monday, 13 November 2017

97 COMMENTS

  1. In Australia major retailers adhere to a code of conduct regarding pricing. The code says that when an item is scanned at a higher price than it says on the shelf or as advertised, a customer is entitled to receive the first item free and all subsequent items at the lower price.

    • No. Don’t talk cock hor. I have work in retail in Australia over different industries, there is no such “code” or practice at all. Please do not mislead Singaporeans.

      All retailers manage their own pricing policies and most of the time, they will only abide by the “current price” not the lower price or “free”.

      I get pissed off reading such posts that deliberately mislead the public.

      • I now live in Australia. Yes, it is true. With the major supermarkets like Coles or Woolies or household goods stores Bunnings etc, if you get overcharged you get the item for free, or at least get some sort of reward or rebate. Many of these big stores in fact will give you a lower price then the advertised store price if you can show on your smartphone that a competitor is selling at a lower price. So, the big stores will match their competitors. Also in Australia if you are not happy with what you buy, so long as it is still in good condition, you can return it and ask for a refund. In fact any Christmas gifts that you get and you do not want you can get a refund if of course the gift came with the receipt attached which is usually the case when you give among family members or close friends.

    • Ye Lin, don’t know who the fuck you are for wrongly accusing me of me of misleading Singaporeans.
      Australia has a consumer advocacy group known as CHOICE. Please don’t show how ignorant you are by your posting . You are probably not even good enough to be hired by one of the major retailers . Please Google what I’ve written. Now Australians are PISSED OFF by your ignorance and stupidity.
      Thank you Rita Marina for verifying my statement

    • Ye Lin Ye Lin, don’t know who you are for wrongly accusing me of misleading Singaporeans and I honestly don’t give a fuck how you feel as you seem to be someone easily pissed off by factual statements which you do not know anything about.
      Australia has a consumer advocacy group known as CHOICE. Please don’t show how ignorant you are by your posting . You are probably not even good enough to be hired by one of the major retailers . Please Google what I’ve written about consumers’ rights in Australia.. Now Australians are PISSED OFF by your ignorance and stupidity.
      Thank you Rita Marina for verifying my statement.

    • As a customer, I have only been told “sorry, XYZ is the correct price”.

      As a staff, we will just apologise ang tell the customer what the price is. Worked at Wollies, IGA, Kmart, Max Brenner, My House, Adairs previously.

      PS: I grew up in Australia. Never heard of this before…. are you trying to tell me Singaporeans get special treatment?

    • I just got back from Australia last month. The Sales staff I met at Wollie and Coles are ever so friendly, helpful and customer oriented. They will do whatever to help, even more helpful when they knew I am not a local. Their service attitude is admirable.

      Unlike ours in general, asking them for assistance is like bothering them too much. When you ask for other sizes or colour, their response would usually be, ‘oh, they are all in display’ period.

      In HK, they will contact another store and ensure you stay interested. 5 minutes later, a motorbike will appear with what you have requested.

      Perhaps it’s the different method of compensation that makes the difference.

    • Gordon Liew Was last in HK 20 years ago. Definitely not friendly back then.

      Spot on the “helping” bit. Geez I can’t wait to get away from the counter/ register (much more tiring). Remuneration helps. $22.50/ hr is not want the bosses are paying in SG I guess.

    • Sarah Koh Some dickhead accusing me of misleading Singaporeans just because I brought his attention to our consumer rights regarding retailing. Stephen S L Koh In Australia major retailers adhere to a code of conduct regarding pricing. The code says that when an item is scanned at a higher price than it says on the shelf or as advertised, a customer is entitled to receive the first item free and all subsequent items at the lower price. Ye Lin No. Don’t talk cock hor. I have work in retail in Australia over different industries, there is no such “code” or practice at all. Please do not mislead Singaporeans.

      All retailers manage their own pricing policies and most of the time, they will only abide by the “current price” not the lower price or “free”.

      I get pissed off reading such posts that deliberately mislead the public
      Stephen S L Koh Ye Lin Ye Lin, don’t know who you are for wrongly accusing me of misleading Singaporeans and I honestly don’t give a fuck how you feel as you seem to be someone easily pissed off by factual statements which you do not know anything about.
      Australia has a consumer advocacy group known as CHOICE. Please don’t show how ignorant you are by your posting . You are probably not even good enough to be hired by one of the major retailers . Please Google what I’ve written about consumers’ rights in Australia.. Now Australians are PISSED OFF by your ignorance and stupidity.
      Thank you Rita Marina for verifying my statement. Ye Lin As a customer, I have only been told “sorry, XYZ is the correct price”.

      As a staff, we will just apologise ang tell the customer what the price is. Worked at Wollies, IGA, Kmart, Max Brenner, My House, Adairs previously.

      PS: I grew up in Australia. Never heard of this before…. are you trying to tell me Singaporeans get special treatment?

      Stephen S L Koh Ye Lin Moron, here’s one website link from Coles in simple English that you may find useful. https://www.coles.com.au/customer-service/helping-you-shop

      • Sorry, you are wrong. I am a retired Australian lawyer. Under consumer law if you are charged incorrectly from the advertised price you are at least entitled to a refund of the difference. Most big retailers for reasons of fostering good consumer relations give a full refund and let you have the product for free. We are talking here of groceries of course not gold or jewellery! By the way if the product is faulty, or parts are missing, or not what it was advertised to be, by law you are entitled to a full refund. Speaking generally, in Australian retailing, and we are talking the big stores, the immutable rule is that the customer is always right unless you have solid evidence like CCTV tape to prove that the customer was the guilty party.

  2. Actually just bring the receipt to the reception and they will refund you, I had no problem with Giant all these years. I once scanned an item twice and when I brought the receipt after one week, they still refund me.

  3. This a scam Singapore does as a whole. Unethical practice and report is papered. Hide everything to the best possible way. If you buy anything from Hong Kong or China the product will never be 100%. There will be some that is trash

  4. Principles

    “At the heart of our organisation is a strong belief in our core values, focused on consumers, teamwork, innovation, sustainable results, people and integrity.”

  5. Sometimes its how one communicates with another…somehow i am not surprise. And don’t say its not about the money. The fact that one can post it on FB just show how cheap one can be most of the time.

  6. What a bellicose remark splutteringly uttered by the unprofessional cashier?? I would have taken her to task for such unpalatable words. Why is it difficult to summon for help to solve the nub of the discrepancy by summoning for the in -charge concerned?? I had keenly observed this is what has been done in NTUC FAIRPRICE outlets whenever issues of customer-relation emerge. To reply in that manner tantamounts to shirking of responsibility which the company ought to conduct more lessons in that aspects of training.

  7. I have never encounter such behavior in Giant or any supermarket in sg. Always the staff will check and apologize for the mistake and gave the lower price. So i believe this is probably on this customer.

    • Not true.. im the customer whom faced it. No apologies.. rude reply n yet charged $10.. when prices stated was $8. Its not the $2 im talking about but the mislead n rudeness.

    • Nah there will always be bad staff.

      But like you I’ve never had any real issues with giant even though they are sloppy.

      Pretty sure this is an errant staff.

      Maybe some irate auntie lol.

    • Encountered few occassions on over charged items. Customer service were quite prompt in refunds. Except once, one accused me of putting items failed in scan as scanned. But was still within their premise. She relented after protesting. Customer service needs improving.

    • I agree with you Kevin. I have been encountering similar problems with mileading prices indicated and vague description of item as they are all lumped together. No apologies ever been given but blame is shifted here n there instead. I get blamed even. Poor customer service indeed

  8. There’s always gonna be that rotten apple that ruins the barrel. And as we scrape the bottom of any barrel, there’s gonna be a higher chance encountering one of those. This barrel however isn’t one of the company’s rank or seniority, but of attitude, pride and professionalism.

  9. I have the same problem too, after clarifying with the cashier for 10mins (when she kept insisting that she didn’t key wrongly. In the end, her colleague correct her mistake). Not even an apology from her, just ask me to refund from customer service. Giant really need to train them on customer service.

  10. It’s really not her problem leh….the label was not placed by her…her job is just to scan the items + you were overcharged not her….so it’s really not her problem leh:)

  11. GIANT’S POS system can’t be trusted because it is always not updated in particular for sales items! Remember always check before leaving the cashier!

  12. Sometimes the items are misplaced in the wrong section. Sometimes inventory prices have not been updated. It was indeed not the cashier problem but she should have referred issue to her manager.

  13. Wah finally someone kena and write about it. not only over charged, wrong tag,expiry items,wrong priced item, better open your eyes when go shopping, end up paying more.Tilan apa attitudes and extremely poor customer service, non existence management, aka malaysian styles.

  14. ask before you buy what… you never ask than who’s fault… don’t blame others when you yourself never open your bloody mouth and ask…. come on stop complaining… here you keep complaining but yet people still buying…. so WHAT THE HECK

  15. Giant has always been sloppy but never had this happen before. They were always willing to do a price change / give a refund immediately as long as I have proof.

    No information about who the cockster is?

    Probably some irate auntie

  16. Why make noise on FB? Just go to the customer service counter and enquire. If still not responsive, ask to see the manager. I’ve been to shops/supermarkets where the prices is wrongly charged and normally have no problem getting a refund.

  17. Dairy Farm outlets like 7 eleven also very lolw in updating their POS. Promotion starts on 1st day of the month but most items dont reflect the promotion price until the 3rd or 4th day. Lesson to learn, dont patronised on the 1st and 2nd day of any promotion sales.Dont surprise me that Gaint outlet also have the same issue.ITeir IT and Marketing Team also like SMRT Bishan maintenance Team.

  18. I had tat experience also when they over charge me $2 plus. I go straight to the customer service instead of cashier n they did a refund of $2 plus to me immediately. Why go to cashier? Customer service is there to solve ur disputes, complaints etc.. in another way, this cashier should direct customer to go to the correct place instead of saying those irresponsible words. More training r needed for this kinda cashier.

  19. I have experienced thion numerous occasions and each time no apology is given. Instead they shift the blame on me or on other customers for their mistake. I am rather wary when i shop at Giant. I make sure to enquire about the prices of items before purchasing. An age old problem with Giant.

  20. Yah, the young Malay lady cashier shouldn’t do that but Orh, I am sceptical about this customer also.
    The discounters price could be over and reduced after the customer made purchase.
    There are despicable people who would even do that over paying few dollars more when they miss the discount.

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