PM Lee tries out new automated clearance system at checkpoint; netizens remain unimpressed

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Prime Minister Lee Hsien Loong and his wife Mdm Ho Ching tried out the new Automated Passenger In-Car Clearance System (APICS) at Woodlands Checkpoint yesterday. Sharing his experience on Facebook, the PM wrote that he wanted to find out more about how the Home Team officers use technology in their operations, in line with the Smart Nation initiative, which he expanded upon in his National Day Rally speech earlier this month.

According to the PM, this is how APICS works:

“First, officers physically count the travellers and inspect the car. The travellers are then guided to scan their passports in a Forward Clearance Zone. When done, they proceed to the immigration Clearance Zone in their car. Robotic arms extend to deliver a handheld device for each traveller to self-perform biometric scans without having to disembark. This technology integrates ICA’s existing biometric database and wireless technologies. It saves manpower, and will allow the checkpoints to handle more traffic.”

Netizens responding to his post weren’t so impressed, with many citing that such initiatives will be moot since many checkpoint counters are usually closed while some wondered how a middle passenger in the backseat or children could use the scanners without disembarking:

Thasaratha Visvanathan: Will hv many counters but most of them will be closed..

Kent Lee: The traffic queued up was always due to most counters closed or open only few counters. This happens especially at 6am, 3pm, 6pm but not because of other reasons etc. We can observe from the traffic camera or Beat the Jam apps.

Ezuan Rizal: How about kids in the car? I suggest put more fingerprint machine at woodlands going out to jb.

Wishyng Ťwś: Lol.. how about the middle person? How do the middle person scan their thumb print?

Eric Choy: if the rear seat has 3 passengers, the one in the centre might have to disembark!!

Iam Notalive: then bottleneck at Malaysia checkpoint… back to square one

Zulkifli Zakaria: Clearing fast on one side doesn’t help much I guess.

 

David EC Ong: If 7 people, how to do?

Kelvin Law Chee Ming: Only for 4, how about MPV 7seater

Andrew Pung: if the current manual human scanners are to be a guide… brace for more headaches

Tyler Huang: Fabulous. And then get stuck still on the other side of strait

Cheok Yew Lee: Sounds very cumbersome.

It appears from a video that the PM posted that the biometric scanners can be removed and used in a handheld manner so that multiple passengers may use it without disembarking:

Some highlights of my visit to the Home Team officers at Woodlands Checkpoint and Senoko Fishery Port yesterday. – LHL

Posted by Lee Hsien Loong on Monday, 28 August 2017

However, it is unclear whether more counters will be open with APICS, unlike the current checkpoint system where only few counters are operational, so that APICS can be truly effective.

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61 comments

  1. Facebook Profile photo
    William Lim ( User Karma: 0 ) says:

    will create more problems. self scanning will slow down clearance. problem is there is not enough manpower.
    and sgs v kiasu, all cut queues etc.

  2. Trying to distract Singaporeans from the real issues that plague the country, a useless PM that does nothing and his wife that heads a comapny that hides its losses…?

    1. Shawn Ong urh! You do not understand singlish , well guess you are not a true blue Singaporean then, so you have better STFU!
      By the way , for your understanding, “SMLJ?” Deciphered means “what the fart are you babbling about?”
      And now, may I know which part of my comments you do not understand? Nahbeh !!

  3. Ah Hong says:

    I sense it will b more jam. If children, pioneers or MPV -more pple, it will take longer time to scan it and some pple r v blur…. worst.

  4. Ace Chew says:

    obviously this couple has not travelled to msia using either checkpoints!! robotic arms? scanning devices?!! have they thought of elderly? passengers in the middle of the back seat? MPV with 7 passengers? have you use the bio metric systems in changi airport?!! how good are they? going to be another white elephant again though of by someone sitting in their big office without physically visited the ground to see the actual operations!!

  5. Height of stupidity. Stop messing about with the fancy stuff when you cannot get the basics right. Immigration officers hate their jobs. There are severe manpower shortages. And fix the crux of the problem!

    1. Dilys Tan says:

      Going around taking selfies, doing health talk, trying out this system for what? As though having his honeymoon or retirement. Don’t we have highly paid 1st world salary transport ministers, health ministers, foreign ministers ?

  6. The royalty autocratic $¥£€ dishorable family testing how fast they can escape from SG if there is a need via Causeway. Likely better standby a Chinook helicopter.

  7. James Jay says:

    I smell delay and massive jams in the checkpoints.due to.slower clearance time…system hiccups..bugs..server down..passengers blurrness..and so on..retrenchments in ica..

  8. Ace Chew says:

    obviously this couple has not travelled to msia using either checkpoints!! robotic arms? scanning devices?!! have they thought of elderly? passengers in the middle of the back seat? MPV with 7 passengers? have you use the bio metric systems in changi airport?!! how good are they? going to be another white elephant again though of by someone sitting in their big office without physically visited the ground to see the actual operations!!

  9. Jamie Lam says:

    Why not be straight up honest and say you dont like the PAP cos they dont give you handouts. And want to topple them.Be honest and people will respect this page.

    1. IB spotted !! KNN ! Do not insult the pple here !! Wat handout ? Nahbeh ! Left hand give right hand take back ! Give min Chang kuei but take back dbl yoke five mixed fruit moon cake !!! The cb Gov don’t suck us dry till die , we thanks God liao !!!
      Jamie “Lan” – you PLP NG mien por ka chunz binn !!!! KNNBCCB!!! Diu nah sing !!

  10. Facebook Profile photo
    Tommy Lim ( User Karma: 0 ) says:

    Young children travelling will be quite problematic. Instead of the immigration officer doing the work, now the public has to do it. At the same time the immigration officer still have to check.It will take some time for the public to know what to do.Wasting of time and money.

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